What materials are used in your jewelry pieces?

Our Jewellery at AVLIS are all set in 10K, 14K, and 18K White, Yellow and Rose Gold.

Can my ring be re-sized?

Yes! We ask that you visit us in-store so we can take an accurate measurement of your finger.

Can I customize or personalize jewelry items?

Absolutely! At AVLIS we specialize in custom jewelry. Discover more about our custom experience. Learn more here.

Do you repair jewelry?

Yes! We offer:

  • Ring Resizing
  • Ring Reshaping
  • Cleaning
  • Polishing
  • Rhodium
  • Plating
  • Clasp Replacement
  • Prong Retipping
  • Earring/Chain/Bracelet Repair
  • Stone Setting
  • Watch battery replacement
  • Restring Pearls/Beads

What is the usual turnaround time for a custom piece?

Our custom pieces typically take approximately 3-8 weeks to complete depending on the specific requirements and any changes requested by the client prior to final approval before casting. We take pride in creating unique and special jewelry items that perfectly match our customers preferences and style.

Feel free to reach out to our team to discuss your customization ideas and create a unique one-of-a-kind piece that you will cherish for years to come.

How can I follow up on my order or repair?

Please send us either an email, text, or call us and we will get back to you in a timely manner.

What payment methods do you accept?

We accept all major credit cards (Mastercard, Visa, Amex), debit card, and cash.

What is your return and exchange policy?

To qualify for a refund or exchange, please ensure that the jewelry is returned in its original packaging. This helps us maintain the quality and integrity of our products, ensuring that you receive the best possible service.

Full Refund within 7 days from the date of purchase.

30-Day Exchange from date of purchase whilst the piece is unworn in its
original packing.

NO refunds or exchanges on custom orders. We ensure that you are satisfied before we complete the custom order. Changes are welcome during the CAD stage.

Do you offer financing?

Yes! Financing is available for in-store purchases only.

How can I clean my gold jewelry?

To clean your jewelry from the comfort of your home, you will need the following items: hot water, dish soap, a soft baby toothbrush, and a no-lint soft cloth.

  • In a small bowl, you need to add hot/warm water and a few drops of dish soap.
  • Place your items in a strainer and then submerge your jewelry in the bowl and let sit for 5 mins (longer if pieces are very dirty).
  • After the time has expired, swish your jewelry to dislodge any loose debris.
  • Carefully remove items from hot water using tongs or a toothpick so you dont burn your fingers and place items on a soft cloth. Using the soft toothbrush, gently brush each item.
  • Return your items to the strainer and place under running water to rinse of soap
  • Buff dry each item with a soft cloth and you are all done!

You can also visit us in-store for a complimentary cleaning regadless if you bought your piece from AVLIS or not.

Are your diamonds and gemstones ethically sourced?

Yes! We are committed to ensuring that all our diamonds and gemstones are ethically sourced. We work closely with reputable suppliers whom adhere to strict ethical standards in their mining and sourcing practices. Our priority is to provide our customers with beautiful jewelry pieces that are not only exquisite but also responsibly and ethically produced. You can shop with confidence knowing your jewelry purchase from us comes from ethical and sustainable sources.